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Business in China #2 - Relationship Building

Prior to privatisation in China, business and understand meal etiquette
only existed in the form of State Owned This involves practice beforehand. Using
Enterprise (SOE). These were (and still chopsticks is the first step of eating
are) run by people with strong political etiquette and conveys the message to the
backgrounds and relationships, usually Chinese that you are willing to learn and
connected by family ties to someone in accept their way of living. There are two
the government. This sort of closed kinds of chopsticks - disposable (wooden)
organisational structure gave no and those used at banquets (made of
opportunity for its employees to be plastic, jade or polished wood). The
involved in any decision-making latter are quite difficult to use to eat
processes. Often, principle-based the peanuts and small bits, so common in
leadership was substantial to motivate Chinese cuisine, so make sure you
staff to be productive, although the practise with these.When dishes are
extent of government financial support brought to the table, wait for your
available meant that SOEs frequently counterpart to start eating or at least
didn't need much in the way of business invite you to help yourself. Fish is
knowledge or understanding of the market. always taken by the highest ranking
Success was based rather on good person seated at the table. They usually
relationship building - which effectively get the fish cheeks too - the best part
meant getting government financial of the fish.When drinking toasts, your
support.With the boom of joint venture in cup should be held at a lower level than
the late 80s and early 90s, foreign your counterpart's. That way you show
investors started sending their own respect. If they attempt to say cheers
managers to interact with the SOE with their glasses held lower than yours,
business culture. They were given great don't fall for it, it is just a
packages as incentives to compensate for test.Waitresses will keep refilling your
hard local living conditions. In the 13 glass while you are talking. While
years I have been living in China, I have conversation continues, tap your index
heard stories, too numerous to mention, and middle finger twice on the table,
of foreign managers attending hundreds of which simply means 'Thank you'. This
banquets and getting drunk with custom is explained by the legend of an
government officials, while the emperor, who decided to mingle with his
translators took over the communication people in disguise. He swapped clothes
channels. Most of the time they would with his servant and watched as officials
have no idea of what was going on, other focussed all their attention on his
than that they were expected to drink servant, believing him to be the emperor.
vast quantities of alcohol, which somehow When the servant, dressed as emperor, was
or other bridged the gap between the two offered tea the true emperor in servant's
cultures. The main criteria for clothes had to serve him. To preserve the
foreigners to be successful in this disguise, without compromising the
business arena were knowledge of the respect due to his emperor, the servant,
following:1. How to recognise who is a dressed as emperor, tapped two fingers on
decision maker the table to denote bowing with respect
2. How to impress Chinese counterparts to the real emperor.How to 'fake'
by speaking a few Chinese phrases drinking (and not get drunk)
3. How to use chopsticks and understand The easiest way is secretly to pour
meal etiquette water into your cup, since you will be
4. How to 'fake' drinkingHow to challenged to drink baijiu (white
recognise who is a decision maker spirit). This lethal spirit has a strong
All banquets are served on round tables taste and is 50%-70% alcohol. While
and there is no obvious distinguishing nobody is watching fill your cup with
mark, to indicate where the main guest is water and make sure it is always full.
seated. However there are a few Initiate constant refills of everybody's
give-aways. Look out for these clues: drinks and you will soon gain the title
- The guest of honour is most likely to of 'Lao Han' (honourable Chinese). An
be facing the door (so they can see when alternative is quickly to dispose of the
the new dishes are brought in). contents of your cup over your shoulder
- Fish is the sign of prosperity and a as you bring it close to your mouth. Make
banquet is likely to include a fish dish. sure there is nobody watching and that
The head of the fish will be placed there is nobody standing behind you!
facing the person of highest status. Baiju is always drunk down in one go
- The counterpart will be seated unless it is mentioned otherwise. It is a
directly opposite. good idea to fake being slightly drunk
- The people seated at the right and too, in order to avoid arousing any
left hand of the person of highest status suspicions.And remember, enjoy the meal,
are the two next most important decision be prepared to eat intestines, turtles,
makers.How to impress Chinese snakes and drink snake blood and bile
counterparts by speaking a few Chinese without showing any disgust - these
phrases delicacies are believed to improve your
The Chinese language consists of phrases manhood. If you are a woman, you are more
that are called 'chengyu', the nearest likely to be forgiven the odd lapse and
interpretation of which, would be - at least won't be under so much pressure
proverbs. They usually have four to drink heavily. In this case, you
characters and have a whole story behind should make sure that you are accompanied
them to support the meaning that you want by a Chinese person of higher position in
to express. There are dictionaries with a your company, who is prepared to take
selection of the most frequently used over the drinking part of the evening,
chengyu, an essential part of your which is so crucial in establishing good
library. Make sure you use a chengyu at business relationships.Copyright 2006
the appropriate time and you will grab Dalida TurkovicDalida Turkovic - Master
everybody's attention and gain Coach and Master NLP Practitioner has
substantial respect.How to use chopsticks lived and worked in China since 1990.




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